Madison Cool Customer Service Contact and Returns
Need assistance with your order? Contact Us Via The Info Below.
IMPORTANT
- Did You Buy Directly From Madison Cool?
- Did You Purchase From Amazon? If you purchased through Amazon, all customer service is managed directly through them. If you have any thing you would like to share directly with Madison Cool, please see contact info below!
Madison Cool is here to assist in any way possible. Please contact customer service at cool@madisoncool.com at 714-409-5564 or DM on any Social.
If you need assistance with any return, please email and we will assist you with procedures.
You must first request a return or exchange and the reason for the return. This will help provide you with the best customer service possible.
NOTE- If you ordered from Amazon, the following does not apply.
If you order DIRECTLY from MADISON COOL and item is received damaged, please contact us immediately via email at cool@madisoncool.com
- Email: cool@madisoncool.com for return authorization.
- Cancellation allowed until order is fulfilled.
- Returns are only for items purchased within 30 days starting from delivery of last item on the order. If the purchase date exceeds 30 days, returns and exchanges are not allowed. Returns and exchanges must be in the original package, unused and unopened and in original condition.
- Used items cannot be returned or exchanged.
- You pay for return shipping costs.
- Approved returns and exchanges received will be received and inspected in about 48-72 hours and your refund will be processed and automatically applied to your credit card or original method of payment within 2 business days. Exchanges will also be processed within 48-72 hours. Depending on the credit card company, it may take up to 7 additional business days after your credit is applied for it to post to your account.
If you requested an exchange:
- Once your order is received and inspected (usually within 72 hours of receipt) your exchange will be processed. You will receive an email with updated tracking information for your new products.
- Your return will be processed as quickly as possible and may take up to 72 hours.
- It may take up to two billing cycles for the credit to appear on your credit card statement. Returns with complete documentation can be processed more efficiently. Customized products are all final sale, and returns are not allowed. If any products are damaged during shipping, please contact us within 48 hours of receiving your purchase.
- Approved returns and exchanges can be sent to 3334 E. Coast Hihgway Suite #600 Corona del Mar, CA 92625
- You can email cool@madisoncool.com for any questions!
- We look forward to your communication and we will do our best to provide a speedy response.
Thank You.
It's Cool To Bee You.
